T&C's | Utterly Clutterly

1.Session Structure

Session length and frequency will be confirmed in writing following an initial consultation.
I will work collaboratively with you to reduce clutter, organise your space and develop sustainable systems.
You remain responsible for the final decisions regarding items to keep or discard
I will undertake the sorting of all unwanted items to ensure responsible donation and disposal

2. Confidentiality and Privacy

I will treat your home and belongings with discretion and respect at all times. All personal information will remain strictly confidentially and will not be shared with third parties without consent, except where there is a legal obligation to do so.

With your consent, photographs may be taken before, during, and after sessions. These can be for your own personal reflection or, with your permission, may be used for promotional purposes. No names or identifying details will ever be shared without your explicit agreement.

3. Client Control and Disclaimer

You remain responsible for all final decisions regarding what is kept or discarded.

I may offer suggestions, but I will never dispose of any item without your permission.
I provide guidance, support and encouragement but any suggestions I offer are intended as general advice only.

4. Insurance

Utterly Clutterly holds public liability insurance, with cover up to £1,000,000.

5. Scope of Work

At the end of each session, I will take away up to one car boot full of unwanted items for donation or disposal.

Items will be donated to charity wherever possible.
General waste and dry mixed recycling will be disposed of responsibly
If the load exceeds the capacity of my car boot, I can use the full capacity of the car; in this case, an additional fee of £40 will be charged
Items too heavy to be carried by one person cannot be taken

I reserve the right to decline removal of hazardous substances or any items that may pose a health or safety risk

6. Duty of Care

You agree to

Let me know in advance if there are any health or safety issues such as infectious medical conditions, loose floorboards, or structural concerns - so I can plan accordingly.
Make me aware of any pets in the home
Refrain from smoking during our sessions and have a window open if smoking frequently takes place in the home
Where possible, open a window or exterior door if the working space is particularly dusty or damp

7. Breaks and Refreshments

You are encouraged to take refreshment breaks whenever you need to
For half-day sessions, no break will usually be necessary.
For sessions of four hours or more, I may take a 15-minute break as needed.
There is no expectation for you to provide food or drinks.

8. Payment Terms

You will be invoiced after the agreed number of decluttering sessions are completed.
Where the work is ongoing over several months, you will be invoiced monthly for the sessions completed within that month.
Payment is due within 7 days of the invoice date.

Payment can be made by bank transfer. Bank details can be found on your invoice

9. Travel and Parking

Travel is included for locations within 15 miles of SN16 0QJ (Malmesbury).
Beyond this, travel will be charged at 45p per mile.
Where free parking is not available, parking expenses will be added to your invoice

10. Cancellations and Rescheduling

Where possible, please give me at least 7 days notice if you need to reschedule a session
Cancellations made with less than 48 hours’ notice will incur a charge of 50% of the session fee.
Sessions cancelled with less than 24 hours’ notice or unattended without notice will be charged in full.
Grace Allowance: You receive two late-cancellation waivers per calendar year. These may be used for illness or unforeseen emergencies. After these are used, standard cancellation fees apply.
If I am unable to attend a session, as much notice as possible will be given. You will never be charged in this instance