Payment
You will be invoiced monthly for regular sessions over the long-term. You can choose to stop sessions at any time. Please give me as much notice as possible.
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Where a limited number of hours are booked over a short-term period, you will be invoiced upon completion of the booked sessions.
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Cancellations
If you need to cancel a session, please give as much notice as possible. If a session is cancelled more than 48 hours in advance then no charge will be applied. Cancellations within 48 hrs of your booked session will incur a 50% cancellation fee. This fee may be waived in exceptional circumstances.
Occasionally, unforeseen circumstances might prevent me from delivering a session as agreed. In this unusual event I will give you as much notice as possible and you will not be charged for this session. I will then do my best to re-book at a time that suits you.
Removal of Items
I can remove up to one car load per session. I may need to refuse large or heavy items but I can help in finding a third party to help with removals where required. I can take dry, mixed recycling and any rubbish permitted as general waste.
Travel Costs
Travel charges will apply for locations further than 15 miles from Malmesbury. Mileage will be charged at 45p for each mile travelled beyond a 15 mile radius.
Confidentiality
I will maintain the confidentiality of my clients at all times. In all communications, no identifying details will be divulged, except where express permission has been given.
Photography
With permission, I may take photos to document the progress we make. It is a wonderful way to remind yourself how far you have come. With permission, I may use photos on social media and other publicity outlets but will not include any identifiable details in order to maintain privacy.
Insurance
Utterly Clutterly is fully insured up to the value of £1,000,000